PRIVACY
AND TERMS AND CONDITIONS
Privacy Policy | Terms and Conditions |
Privacy Policy - Somnium London
Annex I - Purposes and legal basis of processing your personal data
Annex II - Our subcontractors
Effective from 1st January 2023
Somnium London ("we," "us," or "our") is committed to providing you with the best experience, and processing the information you provide is an integral part of that commitment. We value transparency in how we collect and use your personal data, respecting your rights while ensuring you receive the best possible service.
This Privacy Policy aims to clearly and simply explain how Somnium London collects and utilizes customer information, and how you can exercise control and your rights over the data you provide when using our services.
If you have any questions or concerns regarding the management and use of your personal data, please feel free to contact
Somnium London:
Email: shop@somniumlondon.co.uk
Company Owned: Abraham Chowdhury
Address:
Highlands House the Broadway
165 The Broadway, London SW19 1NE
What is personal data?
"Personal data" refers to any information that relates to an individual and allows that person to be identified once the information is processed. This includes data such as names, credit card numbers, or email addresses.
What is personal data processing?
"Personal data processing" refers to any operation or set of operations performed on personal data, including collection, recording, organisation, storage, etc.
Who is the data controller?
A "data controller" is a person or entity that determines the means and purposes of the personal data processing. Somnium London acts as a data controller when collecting and using your mailing address to ensure proper order delivery.
Who is the data processor?
A "data processor" is the person or entity that carries out the actual personal data processing on behalf of the data controller. For example, a payment service provider that uses your bank details to process payments on behalf of Somnium London is a data processor.
1. How do we process your personal data?
Somnium London collects your personal data directly from you when:
- You navigate our website. Your navigation data may be used to personalize commercial and advertising offers.
- You create or connect to an account on our website.
- You communicate with us through emails, online requests, or letters.
We retain your personal data for varying durations, depending on the nature of the data and the purpose of each processing. Details of these durations are provided in Annex I.
2. What measures are taken to secure your data?
Somnium London and its subcontractors are committed to ensuring the integrity, security, and confidentiality of your personal data on a daily basis. We implement technical and organizational measures as required by applicable law to protect your data.
3. Why do we process your personal data?
We process your personal data for various purposes, including:
- Providing access to our website and its functionalities and ensuring continuous improvement.
- Creating and managing your account on our website.
- Communicating with you about the website, its content, and our products or services.
- Processing payments and managing access to content.
- Responding to your inquiries and managing your requests related to your personal data.
- Customizing commercial and advertising offers to suit your preferences and interests.
- Complying with legal requests and obligations.
For a detailed list of purposes and legal bases for processing your personal data, refer to Annex I.
4. Who can access your data and where?
In the course of our work, we may share some of your data with our subcontractors or other recipients as required by law. Recipients who may access your data include our subcontractors and their authorized personnel, as listed in Annex II, as well as relevant public authorities, courts, mediators, accountants, auditors, lawyers, and bailiffs when required by law.
Subcontractors may transfer your personal data to countries outside the European Union or the United Kingdom as part of the processing. A list of subcontractors authorized to transfer data outside these regions can be found in Annex II. We do not exchange or sell your personal data to subcontractors other than those listed in Annex II.
5. What are your rights regarding your personal data and how to exercise them?
As per the European General Data Protection Regulation (GDPR), you have the following data protection rights:
- Right of access: Request information about the processing of your personal data and obtain a copy of your data.
- Right of rectification: Request the correction of inaccurate or incomplete personal data.
- Right of objection: Object to the processing of your personal data under certain conditions.
- Right to erasure: Request the deletion of your personal data under certain conditions.
- Right to reject an automated decision: Refuse decisions based solely on automated processing.
- Right to restriction: Ask for the limitation of personal data processing under certain conditions.
- Right to portability: Request your personal data in a structured, commonly used, and machine-readable format and have it transmitted to another organization.
- Right to withdrawal of consent: Withdraw your consent at any time.
- Right to set your personal data's fate after death: Define what happens to your data after your death and whether it is communicated to a designated third party.
If you believe that our processing of your personal data violates applicable data protection laws, you have the right to lodge a complaint with a competent supervisory authority. For complaints related to UK's Data Protection Authority, you may contact the Information Commissioner's Office (ICO), and for complaints related to France's Data Protection Authority, you may contact the Commission nationale d'informatique et des libertés (CNIL).
To exercise your data protection rights, you can directly contact us:
- Email: shop@somniumlondon.co.uk
- Address: Highlands House the Broadway
165 The Broadway, London SW19 1NE
Please note that while we will do our best to respond to your requests promptly, Somnium London reserves the right to reject requests or impose restrictions when required or permitted by applicable law, especially in cases of abusive requests.
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LEGAL ADDRESS
165 The Broadway, London SW19 1NE
The website www.somniumlondon.co.uk is the property of Abraham Chowdhury
Somnium London
Director: Abraham Chowdhury
Telephone number: +44 0 7 545237784
Email address: shop@somniumlondon.co.uk
Host: WIX UK
Marketing executive:
General Terms of Sale -
Somnium London
Effective from 1st January 2023
Welcome to Somnium London! We are delighted to offer you a seamless shopping experience, and your satisfaction is our top priority. These General Terms of Sale outline the terms and conditions for your purchases of our exquisite products available on our Website.
Section 1 - Purpose
Our aim is to provide you with a delightful shopping experience for our Products through our Website.
Section 2 - Definitions
"Customer": You, the wonderful person accessing our Website and placing an Order for our Products.
"Party" or "Parties": Refers to us, Somnium London, and you, the Customer, individually or collectively.
"Product": Our captivating physical or digital goods that we offer for sale on our Website.
"Order": Your purchase of our Products through our Website.
"Website": The magical place on the internet where you can find us - www.somniumlondon.co.uk. This includes all the web pages, services, and functionalities we provide.
Section 3 - Modification
We may update these General Terms of Sale at any time. We promise to notify you via email at least thirty (30) days before any substantial changes take effect. If you agree with the changes, they will automatically apply upon the specified date. However, if you prefer not to accept the substantial changes, you can terminate your account on our Website before the notice period expires.
Please note that if you don't respond within thirty (30) days following the notification, we will assume you've accepted the modifications.
Section 4 - Purchase
You can buy our delightful Products in two ways:
By creating a customer account or logging in via your existing account; or
By following the steps as a "Guest" without creating an account.
Both processes require you to provide accurate and up-to-date information to ensure a smooth shopping experience. Your login and password must be kept secure.
We reserve the right to block, suspend, or terminate your account if you fail to meet your contractual obligations, especially concerning payments and intellectual property rights.
Section 5 - Product Price
Our Product prices are displayed in pounds (£) and include taxes. However, please note that shipping and handling costs and custom fees are excluded.
We may adjust prices occasionally, but the price you pay for the Products will be based on the rate at the time of your Order.
Until you've paid for the Products in full, they remain the property of Somnium London.
Section 6 - Order
You can only order Products that are directly available on our Website.
We reserve the right to cancel or decline any Order:
If a selected Product is out of stock;
If there is a dispute or unpaid amount related to a previous Order.
Section 7 - Validation
Before placing an Order, you expressly acknowledge and agree to these General Terms of Sale. By completing the Order, you accept all the terms without reserve.
Data collected and processed by Somnium London serve as admissible means of proof for all transactions between us.
Section 8 - Availability
Our offers and prices are valid as long as they are visible on our Website and while stocks last. For Products not stored by us, offers are subject to supplier availability.
The availability of Products is indicated when you place your Order. Although we strive for accuracy, errors or modifications can occasionally occur. If a Product becomes unavailable after you've placed your Order, we will notify you via email, cancel your Order, and provide a refund if your bank account has been debited.
Section 9 - Delivery
9.1 - General
We offer delivery within the United Kingdom only. Please ensure you provide a delivery address within the UK during the ordering process.
The estimated delivery times on our Website and the "Shipping and Returns" page (https://somniumlondon.co.uk/shipping-and-returns/) are averages and include processing and delivery time. We ship to the address you provide during the Order process. If you place an Order with multiple products and different shipping times, the longest shipping time may apply. However, we reserve the right to split shipments. You'll only be charged for the shipped Products, and each shipment incurs a contribution to shipping costs and custom fees.
Your payment will be charged when the Product is shipped.
9.2 - Delivery Issues
Upon receiving the product, please inspect it for any issues (e.g., damaged package, already opened). If you notice any problems, inform the carrier and contact us promptly. Based on the cases outlined in Section 11 below, you may be eligible for an exchange or refund.
Section 10 - Payment
We accept payments only via credit cards (Visa, MasterCard, American Express, Google Pay, and Apple Pay).
Section 11 - Refund
Refunds for Products, as mentioned in Sections 9 and 12, will be processed within fifteen (15) days or earlier upon receipt of the returned products.
Refunds will be credited to your bank account or provided via a voucher, depending on our discretion.
Section 12 - Right of Retraction
You have the right to retract your purchase within fourteen (14) days without charge and without providing reasons. The period starts from the day you receive the Product. However, please note that this right does not apply to personalized products or digital content.
To exercise your right of retraction, inform us of your decision via email or post. Return the Product to the specified address without undue delay, but no later than fourteen (14) days after notifying us.
Please ensure the returned Product is in its original condition and complete (packaging, accessories, instructions, etc.), in good condition, and accompanied by a copy of the purchase invoice. We won't accept items returned incomplete, damaged, or soiled.
Section 13 - Secured Website and Transactions
Our Website's security is top-notch, provided by a SaaS application with robust measures, including protection against DDoS attacks. We also comply with PCI standards and hold ISO 27001 certification for information security management.
For payment transactions, our service provider ensures the security of your bank details. You can learn more about their security policy on their website.
Section 14 - Contact
If you have any questions or encounter any issues, please feel free to contact us:
By email: shop@somniumlondon.co.uk
By post:
Highlands House the Broadway
165 The Broadway, London SW19 1NE
Section 15 - Intellectual Property
All texts, comments, works, illustrations, and images on our Website are protected under copyright and intellectual property laws.
Section 16 - Applicable Law
These General Terms of Sale, their performance, and interpretation are exclusively subject to the laws of [Your Country Here].
The Parties shall amicably settle any dispute concerning the interpretation, performance, or termination of these General Terms of Sale.
If no amicable settlement is reached within one (1) month, the dispute may be submitted to the competent courts.
Section 17 - Personal Data Protection
Your privacy is crucial to us.
We are committed to transparently and responsibly handling your personal data. For details on how we collect and process your data, please refer to our Privacy Policy available on our Website.
Section 18 - Contact
If you need to get in touch with us, you can write an email to info@somniumlondon.co.uk.
We may contact you via the email address or phone number you have provided.