SHIPPING AND RETURNS
Shipping and Returns | Terms and Conditions |
Shipping & Returns
UK Deliveries
Free UK delivery on orders over £100 via Yodel Courier Services/ Royal Mail
Orders ship within 3 to 5 working days/ If one of our collaborating partners please read their delivery terms.
Fixed shipping rate: £4.00 (up to 2kg) including packaging.
Trackable delivery via YODEL.
Dispatch notification with tracking number.
Estimated -delivery within two working days.
Festive season note Slight delays possible.
EU Deliveries
European Union (EU) delivery with Royal Mail UK's 'Tracked and Signed' (up to 2kg).
-Shipping rates vary by location.
- Email us for larger orders or courier shipping.
- EU customers may incur **customs fees**
Worldwide Deliveries
Worldwide delivery with Royal Mail UK's 'Tracked and Signed' (up to 2kg).
Shipping rates vary by location.
Email us for **larger orders** or courier shipping.
Customers may incur **customs fees**.
Refunds & Returns
Order cancellation: Within 24 hours before dispatch.
Custom orders: You will be asked for a 50% non refundable deposit.
Returns within 14 days of receipt / Bespoke orders are not refundable
Refund initiated within 10 days of receipt.
Return shipping cost is the customer's responsibility.
We do not refund shipping costs.
We recommend using a **tracking service** for returns.
Faulty Items
Full refund or exchange for faulty items.
We cover additional postage costs.
Statutory consumer rights apply.
If you have any questions, email us at shop@somniumlondon.co.uk